Terms and Conditions

By engaging with Daitalink (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.

Daitalink provides fully managed conversation oversight, AI performance oversight, operational reinforcement, training, testing, and business performance systems designed to improve operational consistency, customer interaction quality, communication standards, and business performance.

Services may include:

• Conversation training and reinforcement
• AI oversight and operational review
• Customer interaction testing and monitoring
• Communication and workflow reinforcement
• AI compliance support and operational guidance
• Phone, messaging, scheduling, and interaction systems
• Simulation and performance reinforcement
• Operational analysis and optimization
• System integration and operational alignment

Services are dynamic and may evolve over time as part of ongoing operational improvement and management.

By engaging Daitalink, Client acknowledges and agrees that:

• Daitalink actively designs, implements, operates, monitors, and improves system components
• System configurations, workflows, prompts, reinforcement systems, operational structures, and processes may change over time
• Modifications may occur based on operational findings, performance data, evolving AI behavior, compliance considerations, business requirements, or continuous improvement efforts
• Daitalink is not responsible for maintaining static configurations where operational improvement or risk reduction requires changes

Fees are based on the operational scope, complexity, oversight requirements, management hours, reinforcement requirements, and performance needs of the engagement.

• Services are billed on a recurring monthly basis unless otherwise agreed in writing
• Payment terms are defined in the applicable agreement, proposal, or invoice
• Late or non-payment may result in suspension, restriction, or termination of services
• All fees are non-refundable unless otherwise agreed in writing

Daitalink is designed to improve operational consistency, conversation quality, oversight, and business performance; however, no guarantees are made regarding revenue increases, cost reductions, lead generation, conversion rates, staffing reductions, operational efficiency gains, customer retention, legal or regulatory compliance, or AI performance outcomes.

Results vary based on market conditions, Client participation, operational execution, third-party systems, internal business operations, staffing and management, and external infrastructure and dependencies.

Client agrees to:

• Provide accurate and complete information
• Maintain appropriate operational oversight
• Grant access to necessary systems and platforms
• Respond to requests, approvals, or clarifications in a timely manner
• Comply with all applicable laws and regulations
• Maintain appropriate human review and decision-making processes
• Review and approve communications, outputs, workflows, and operational actions where appropriate

Failure to meet these responsibilities may impact performance, oversight effectiveness, and operational outcomes.

Daitalink may process operational and interaction data necessary to operate, maintain, improve, secure, reinforce, analyze, and optimize services, including call and interaction data, voice recordings and transcripts, chat and messaging data, scheduling and communication information, performance and behavioral data, workflow and operational usage data, and AI-generated outputs and interaction analysis.

Client acknowledges that AI systems may process operational and submitted data; certain services may involve automated analysis, recommendations, summaries, or generated outputs; and interactions may be recorded, transcribed, analyzed, monitored, or scored for operational, training, quality assurance, compliance, optimization, reinforcement, or security purposes.

While Daitalink implements commercially reasonable safeguards, no platform, system, AI infrastructure, cloud provider, or transmission method can be guaranteed to be fully secure, uninterrupted, or error-free.

Each party acknowledges that during the course of engagement it may receive or access confidential or proprietary information (“Confidential Information”), including business operations, strategies, pricing, customer information, workflows, system configurations, operational methods, prompts, reinforcement systems, and AI structures.

Both parties agree to maintain confidentiality, use Confidential Information solely for purposes related to the engagement, and take reasonable measures to prevent unauthorized disclosure. These obligations do not apply to information that becomes publicly available through no fault of the receiving party, was lawfully known prior to disclosure, or must be disclosed by law or legal process.

Daitalink systems may rely upon third-party providers and infrastructure, including telecommunications providers, cloud providers, AI and language model platforms, hosting services, scheduling systems, CRM systems, automation platforms, transcription providers, and voice providers. Daitalink is not responsible for outages, interruptions, limitations, failures, inaccuracies, policy changes, or disruptions caused by third-party providers.

All systems, methodologies, operational structures, prompts, reinforcement systems, workflows, configurations, simulations, oversight processes, and operational methodologies developed or utilized by Daitalink remain the property of Daitalink unless otherwise agreed in writing. Clients are granted limited usage rights during active engagement only. Clients may not reproduce, distribute, resell, reverse engineer, duplicate, or repurpose any portion of Daitalink systems, methodologies, or operational structures without written authorization.

Either party may terminate engagement subject to the terms outlined in the applicable agreement. Upon termination, Daitalink-managed operations may cease, access to systems or managed components may be discontinued, outstanding balances remain due, and Daitalink may remove or disable managed systems or integrations.

To the fullest extent permitted by law, Daitalink shall not be liable for indirect, incidental, special, exemplary, or consequential damages; loss of revenue, profits, business opportunities, goodwill, or data; operational interruptions or business disruption; damages caused by third-party systems, platforms, providers, or infrastructure; or delays, interruptions, inaccuracies, or failures involving AI systems, automation systems, telecommunications providers, cloud providers, or external dependencies.

Daitalink reserves the right to modify or update these Terms and Conditions at any time. Continued engagement or use of services constitutes acceptance of any revised terms.

These Terms and Conditions shall be governed by and construed under the laws of the State of Texas, without regard to conflict of law principles.