Privacy Policy

1. Introduction

Daitalink (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals and businesses that interact with our services.

This Privacy Policy explains how information is collected, used, processed, stored, and protected in connection with our managed systems, including website interactions, AI-powered systems, phone systems, voice systems, chat systems, communication platforms, and related operational services.

2. Information We Collect

We may collect and process information in the course of operating, maintaining, securing, and improving our services.

2.1 Information Provided Directly

  • name, email address, phone number, and business details
  • information submitted through website interactions, forms, chats, calls, or conversations
  • scheduling and appointment information
  • account or operational information voluntarily provided by users or clients

2.2 Interaction Data

As part of system operation, we may collect:

  • call recordings and transcripts
  • chat and voice interaction data
  • responses to questions and inquiries
  • communication patterns and interaction outcomes
  • AI-generated summaries, routing data, scoring, or operational recommendations
  • customer service and support interactions

Interactions with AI-powered systems may be recorded, transcribed, summarized, monitored, or analyzed for operational, quality assurance, training, optimization, compliance, or performance purposes.

2.3 Technical and Usage Data

We may collect technical and usage-related information, including:

  • IP address and device information
  • browser type and operating system
  • interaction behavior and navigation activity
  • system usage metrics
  • timestamps and session data
  • diagnostic and performance information

3. How Information Is Used

Information may be used to:

  • operate and manage communication systems
  • respond to inquiries and facilitate conversations
  • improve system performance, accuracy, and operational outcomes
  • optimize discovery, engagement, routing, and execution processes
  • support scheduling, follow-up, and customer interaction workflows
  • monitor quality, security, and operational integrity
  • provide AI-assisted automation, analysis, summarization, simulation, or recommendations
  • comply with legal, regulatory, or contractual obligations

All data usage is aligned with the principle of continuous operational improvement (“Always Improving”).

4. AI Processing and Managed System Operation

Daitalink operates managed systems on behalf of its clients. In doing so:

  • information may be processed as part of normal business interactions
  • AI systems may process interaction data to improve response accuracy, routing, workflows, and operational outcomes
  • interactions may be monitored, recorded, transcribed, summarized, scored, or analyzed for quality assurance, training, security, compliance, or optimization purposes
  • automated systems may assist with communication, scheduling, analysis, simulations, or operational recommendations

AI systems are assistive technologies and may generate inaccurate, incomplete, or unexpected outputs. Human review and oversight may still be required depending on the nature of the interaction or use case.

5. Data Sharing

Daitalink does not sell personal information.

Information may be shared only as reasonably necessary to operate, maintain, secure, and improve services, including with:

  • service providers and infrastructure partners
  • communication and telephony platforms
  • AI, automation, transcription, or language-processing providers
  • scheduling, hosting, analytics, security, and data-processing services

All third-party access is limited to legitimate business operations, service delivery, infrastructure support, or system functionality.

6. Data Retention

Information is retained only as long as reasonably necessary to:

  • operate and improve systems and services
  • fulfill service obligations
  • maintain operational records
  • comply with applicable legal, regulatory, or contractual requirements
  • enforce agreements or protect system integrity

Retention periods may vary depending on the nature of the data, operational requirements, and applicable obligations.

7. Data Security

Daitalink implements commercially reasonable measures designed to protect information, including:

  • access controls
  • secure data handling practices
  • monitoring of system activity
  • operational and administrative safeguards

However, no system, platform, transmission method, or storage environment can guarantee absolute security or uninterrupted protection against all threats.

8. Client Responsibilities

Clients using Daitalink systems are responsible for:

  • informing their customers or users that interactions may be recorded, processed, transcribed, or analyzed
  • complying with applicable privacy, communication, recording, employment, consumer protection, and AI-related laws
  • obtaining any legally required consents or disclosures
  • ensuring appropriate use of collected information within their own operations

Daitalink is not responsible for a client’s independent compliance obligations outside of the services directly managed by Daitalink.

9. Your Choices

Individuals may, where applicable:

  • request access to personal information
  • request correction or deletion of information
  • opt out of certain communications
  • request additional information regarding data handling practices

Requests may be submitted using the contact information below.

Certain requests may be limited where retention or processing is necessary for legal, operational, security, or contractual purposes.

10. Third-Party Services

Daitalink systems may integrate with or rely upon third-party platforms and infrastructure providers.

These may include:

  • telephony providers
  • AI and language-processing providers
  • hosting providers
  • scheduling systems
  • CRM systems
  • analytics or automation platforms

Daitalink is not responsible for the privacy, security, or operational practices of third-party services. Users should review the privacy policies of those providers where applicable.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect:

  • operational changes
  • legal or regulatory developments
  • technology updates
  • service modifications

Continued use of services after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For questions regarding this Privacy Policy, please contact:

Daitalink

Phone: 972-217-4680

 

Email: chuck@daitalink.com