Every conversation impacts trust, compliance, and revenue.

Daitalink is a training consultancy that operates what it builds. We write the standard, run the reps, produce the scores, and keep it running week after week — for your people, and for the AI systems that now talk to your customers alongside them.

We are not a roleplay company. The simulated call is the test. It is how you find out whether somebody is ready to have that conversation with a live customer, or ready to do the job they were hired to do. The reps are how they get ready — and how they stay ready.

Four Things We Train

There are four: sales, customer service, onboarding, and skill assessment. A business takes one of them or takes all four. Underneath they are the same loop pointed at a different subject — Allie teaches the standard, Ivan tests whether it held. What changes is the rubric it is measured against.

• Train teams for the conversations that decide whether a customer stays
• Get a new hire to competent on your products and your procedures, and know it from a score
• Reinforce a written standard instead of a remembered one
• Find out who on the team actually has it, before deciding what to do about it
• Monitor interaction quality on an ongoing basis, not at review time
• Oversee AI systems for operational consistency and risk
• Improve operational consistency across every customer-facing system

What You Are Not Buying

We do not license software to you. Your team does get a login — and behind it they will find their agents and their results, and nothing else. There is nothing to configure, nothing to administer, no data to load, no platform for somebody on your staff to end up owning. They cannot change the standard and they are not asked to run anything.

What they can do is ask. There is an assistant behind the login for how-do-I questions, and when it cannot answer one, the question comes to a person here. Nobody on your team is left working it out alone.

Your Material Stays Yours

Your rubric is written for your business and used for no one else. What you send us calibrates your standard and scores your team — it does not inform another client’s rubric, another client’s agents, or another client’s scores. Every engagement is scoped and built separately, which is also why no two of them cost the same.

Most of this page describes the full engagement — the Specialists, Allie and Ivan, run against a standard written for your business and quoted to your scope. Not every business is ready for that, and some do not need it. So there are two smaller ways in, priced on the page.

They are different in one important way: they are built for an industry, not for your business. The rubric is a standard Daitalink rubric shared by everyone who runs the program, not one written from your process. That is what makes a fixed price possible. Everything else on this page about custom rubrics, quoted builds, and the twelve-month term describes the Specialists, not these two.

Bootcamp

Drills

Prices shown are for insurance agencies, where both programs run today. For other industries, the program is built first and quoted when it is.

Most training is bought as an event and priced as one. Here it is bought as a standing weekly loop, because that is the only form in which it works. Two jobs run on the same loop, and it is worth being clear which is which.

Getting Ready

• A new hire, a new product, a new campaign — somebody has a conversation to have that they have not had before
• They run it against the standard, and they run it again, until the score says they are ready
• That happens before the conversation costs you a customer, not after
• New hires run heavier up front, then settle onto the same weekly loop as everyone else

Staying Ready

• About forty minutes per person, per week, for an established team
• Passing once is not a finish line. Standards drift, and people drift with them — quietly, and in nobody’s particular direction
• Reps happen against your products, your processes, and your approved language
• It runs again next week whether or not anyone remembers to push it

What Every Test Produces

• A conversation test scores out of 100 behind the scenes — 50 points conversation quality, 50 points process flow, across twelve scored dimensions on most configurations and fifteen on some
• A knowledge or procedure test is scored against its own rubric, written the same way, because there is no process flow in answering whether something contains an allergen
• Either way the person gets a rank, not a number: Excellent, Very Good, Good, or Needs More Practice
• One correction to work on before the next one — not nine

For the Specialists there is no pricing grid, because a grid would be the wrong answer. What the full engagement costs depends on three things that are specific to your business: what we are training, who it covers, and how often it runs. Those three variables determine how much work there is to do — and the fee reflects the work, not a tier someone fits into.

Use Case

A sales team running simulated call reps against a conversation rubric is a different engagement than a service team reinforcing a compliance standard, which is different again from an onboarding program that has to get a new hire to competent before they touch a customer. Each one requires its own rubric, its own scenarios, and its own scoring logic. The use case sets the foundation.

Team Size

The size of the covered team determines the volume of sessions reviewed, the range of roles and situations the rubric has to carry, and the coaching direction required each month. We do not charge per seat and we do not charge per session. Everyone on the covered team runs as often as they need, and all of it is reviewed. The fee reflects the scope of the team, not the number of times someone logged in.

Training Cadence

A team in active production that needs weekly reps is a different commitment than a team reinforcing a stable process on a monthly cycle. Cadence drives frequency, and frequency drives how much the system has to carry. We set the cadence together before the engagement starts, and it is built into what you are quoted.

What the Monthly Covers

• Your rubric — the written standard, built for your business, and kept current as your business changes
• Ivan — the test itself, scoring every session the same way every time against your rubric
• Allie — coaching delivered on every score, before the next one
• Every person on the covered team running sessions as often as they need, with all of it reviewed
• A live view of your people’s reps and scores — set it to yesterday, to last month, or to the whole engagement
• One training focus a month — what your team drills for the next thirty days, built around what you are pushing
• Help sessions any person on the covered team can book, at no extra charge
• A scheduled quarterly review with a written summary of what changed and what we recommend next

Optional Add-Ons

These are capabilities layered alongside the training, not things we train separately.

• Becca — your company knowledge base: policies, procedures, product detail, and how things are handled here, reachable by anyone on the team by voice or text
• Gamification — levels, streaks, and head-to-head challenges, for teams that need the reps to be something people want to do
• Compliance — a scored compliance metric layered on top of the base rubric, kept separate so a compliance problem never hides inside a conversation score

Term and Notice

Twelve months to start, then month to month. Thirty days’ written notice to cancel or to adjust scope. If the covered team grows or shrinks, we true it up at the quarterly review — prospectively, never retroactively.

This is consulting work that happens once. We map how your shop runs, sit with what your best people do differently, and write it into the standard your team is measured against. It is quoted once and it is yours — if you ever leave, you leave with the written standard.

Everything after it is the same work, continued. For twenty-one years the engagement ended right here: we would write the standard, run it ourselves while we were on site, and watch it fade once we left. The monthly is us not leaving.

We scope it after we have both seen how your team performs against the standard, not before. That is what the Baseline below is for.

Two steps, in this order. The first costs you an hour. The second costs $1,250 and comes back off your build.

First — The Diagnostic

Twenty minutes, at no charge. We review everything a customer can already reach — your website and messaging, what your AI tools say when someone asks them a question, and the compliance exposure visible from the outside — and we do that work before the call rather than asking you discovery questions during it. It was the first thing we did on every consulting engagement for twenty-one years and it is still how we start.

If the review finds that you do not need us, we will tell you that too.

Then — The Baseline

More than sixty people, or more than one location, is not a bigger version of a single engagement. It is scoped location by location, with its own rollout, its own reporting lines, and usually its own compliance requirements.

Multi-location organizations also tend to need the thing that is hardest to buy anywhere else: the same standard applied in every location, so that a customer conversation in one office is held to what a customer conversation in another office is held to. That is scoped, not listed. Ask us and we will walk through what it looks like.

Daitalink does not implement a system and walk away. This is the part people ask about after they have read through the engagement, so here it is as a calendar rather than as a promise.

Always Running

• Every session your team runs is tested against your rubric — all of them, not a sample
• Coaching goes back on every score, before the next one
• You have a live view of reps and scores for your people, set to whatever window you want to look at

Every Month

• Your team gets a training focus for the next thirty days — one thing, drilled
• You set it. Tell us what you are pushing, what is being missed, or what the month’s campaign is, and we build the scenarios around it
• If you would rather leave it where it is, we leave it where it is

Every Quarter

• A scheduled review with us — the scores over time, what changed, what we changed in the rubric, and what we would do next
• Written up afterward, so the decisions are on the record rather than in somebody’s memory
• It is also where we true up the covered team, in either direction

Any Time

• Anyone on your covered team can book a help session with us — no charge and no ticket number
• The assistant behind the login handles the quick questions; anything it cannot answer reaches a person here
• If your process changes, tell us and we change the standard. That is the work, not a change order

You have almost certainly bought training before. Here is what we are not going to tell you.

We Do Not Promise a Percentage Lift

Your close rate moves with rate, market, lead source, and competition. We measure what we actually control — whether your team’s scored conversations improve over time — and we show you that line every month, up or down.

These Are Reported Observations, Not Measured Results

Clients and their managers have told us they observed the following. There is no control group, we cannot isolate which part of the system produced which change, and we will not pretend otherwise on a page about money.

Passing the Test Is Not the End of It

A score that says somebody is ready says they were ready that week. It does not immunise them. Standards drift, products change, and the person who was sharp in March is not automatically sharp in September — which is the entire reason this is a subscription and not a course.

This Does Not Work If Nobody Uses It

The system will walk up every set of steps every week. It cannot make a person sit down. Businesses where the owner sets the expectation get results; businesses where it is optional get a subscription. We will tell you at the quarterly review which one you are.

A Score Is Not a Person

The rubric measures the conversation, not the employee’s worth. We would rather it be used for coaching than for a file, and we will say so if we see it going the other way. Compliance scoring, likewise, flags where a conversation drifted from the standard you gave us — it is a training tool, not E&O coverage and not advice from counsel.

We are a consulting company that employs AI, not an AI company that replaces employees. Not a software vendor, not a roleplay company, not a chatbot agency, not an AI hype company. Nothing we build talks to your customers.

Consultancies do this work well and then the engagement ends — that is not a criticism, it is how billable days work. Software hands you a platform and leaves the running of it to whoever on your team has time. We operate as a fully managed oversight and reinforcement layer across conversations, customer interactions, and AI systems.

Separate from the training engagement, and priced separately: for businesses that need ongoing AI oversight without hiring a full-time executive, Daitalink provides Fractional Chief AI Officer services on a recurring retainer. It sits alongside a training engagement or stands entirely on its own.

Services May Include

• AI oversight, operational review, and vendor system review
• AI compliance guidance and monitoring
• Conversation and interaction testing
• AI workflow evaluation and risk identification
• Customer interaction analysis
• Strategic AI implementation guidance

Retainers are structured on required oversight hours, business complexity, the number of systems being monitored, and communication volume. Because those vary more than anything else we do, this one is quoted after a conversation rather than listed.